Frequently Asked Questions

You can book your apartment directly via our website, by telephone, via WhatsApp, or through platforms such as Booking.com, Airbnb or Expedia. We’ll confirm your booking straight away and you’ll receive all the details by email.

Yes, you can do it quickly, securely and without any additional fees directly via our website.

We accept credit or debit cards, bank transfers and cash.
For all bookings, an advance deposit (paid by card or bank transfer) is required to secure the booking. The balance is payable on check-in or in accordance with the agreed terms.

Of course! 😊 We use the secure Redsys payment gateway, the same one used by most banks in Spain. The whole process is fully encrypted, so your bank details are always protected.

Check-in is from 4.00 pm, although if the apartment is ready earlier, we’ll let you know so you can check in earlier without any problem.

Check-out is by 11.00 am

Whenever possible, yes.

The charges for late check-out are as follows:

• Until 12.00 p.m. → €12.50
• Until 01:00 p.m. → €17,50
• Until 02:00 p.m → €22,50

Our apartments are fitted with electronic locks, so there is no need to collect or return physical keys.

Access is via a 4-digit PIN code, which is automatically deactivated at 11.00 am on the day of departure.

Yes, all our apartments offer contactless check-in via a PIN code, so you can gain access conveniently and securely.

No problem. We’ll send you all the necessary instructions so you can easily access the apartment, even if you arrive at night or outside office hours.

You can view the full list of facilities for each apartment in the Apartments section of our website. All our accommodation is fully equipped to ensure a comfortable and practical stay.

Yes, all the apartments have free Wi-Fi.

Yes, the apartments are equipped with air conditioning and heating to ensure your comfort all year round.

For stays of up to 7 nights, towels are changed halfway through your stay.
For stays of more than 7 nights, a weekly change of bed linen and towels is also included.
If, during your stay, you would like a full clean of your apartment (including a change of bed linen and towels), the price is €45.

All apartments, except those in the Premium category, have a washing machine.
An iron and a hairdryer are provided in all cases.

Yes, complimentary toiletries are provided at the start of your stay. They are not replenished once they have run out.

The complex is situated at Av. Sant Pere, 9, 03581 l’Alfàs del Pi, Alicante, in a quiet area with good transport links, very close to Albir beach (a 20-minute walk or a 5-minute drive) and all amenities.

The complex does not have its own car park, but there are free parking spaces right opposite. What’s more, just a two-minute walk away you’ll find a public car park with plenty of spaces available.

You can easily get there by taxi or hire car.

Albir Beach is about a 20-minute walk or a 6-minute drive away.
Less than a 6-minute walk (or a 2-minute drive) away, there are several supermarkets, and you’ll find plenty of bars and restaurants in the surrounding area.
As for public transport, there’s a TRAM stop 13 minutes’ walk away (2 minutes by car) and bus stops just 1 minute from the complex.

Pets are welcome only in the garden apartments, with the exception of apartments 101 and 102.
We recommend that you check with our team before making your booking to find out the full details of the policies and conditions relating to stays with pets.

Smoking is not permitted inside the apartments.
Smoking is only permitted in outdoor areas, provided that other guests are respected and care is taken to ensure that smoke does not enter other apartments.

There are no strict rules, but we ask that you show respect and keep the peace, particularly during quiet hours, to ensure a pleasant stay for all guests.

The apartments can accommodate between one and four people, with a minimum of one adult per apartment.

The Albir Experience team is always on hand to help you with any queries, issues or emergencies during your stay. Please don’t hesitate to get in touch with us at any time.

Our helpline is available 24 hours a day.
In the event of a serious health or safety emergency, please call 112 (the national emergency service) directly.

Yes.

• For stays of up to 7 nights, a change of towels is provided.
• For stays of more than 7 nights, bed linen and towels are changed weekly.

If your stay is less than 7 nights and you would like an additional change, you can request this for the following charges:

• Towel change: €9
• Bed linen change: €9
• Both changes (towels and sheets): €15

Yes. If you would like an additional full clean of the apartment, including a change of bed linen and towels, the cost is €45.

For maintenance issues, please contact the Albir Experience team and your enquiry will be dealt with as soon as possible.

Once you have vacated the apartment and it has been checked that everything is in perfect condition, the return of your deposit will be confirmed.

The refund will be processed within approximately 20 to 25 days.

If you have paid a deposit, this is non-refundable, as it is deducted directly from the total booking amount.

Yes, of course. If you need an invoice, you can request one by contacting the Albir Experience team and we’ll send it to you as soon as possible.

We’d love to hear what you think!

You can leave us a review on Google or on the online platform where you made your booking.
Your feedback helps us to keep improving and offer the best possible experience.